How to Clear GOTV Error Code after Payment – Customer Care Number


How do I clear E16, E17 and all?

This is one question a lot of GOTv users face mostly after making payment online or sometimes when it rains. I have also faced similar challenge in the past and though it will be good to guide people a guide on how to clear the error codes.

Please, note that the information we strategically provided here is not paid for but will guide you on how to clear GOTV error code after payment or activate your GOTV once you have made payment and in case the problem still persist, we have also included number in this same article.

The activation should occur automatically after you have made payment, but there are times some forms of manual reset may be required if the automatic one does not take place.

Clear GOTV Error Code - How to Reset GOTV after Payment 2

It is now possible to make payment for your GOTV subscription via GTBank. This is a new introduction by GOTV, which was never part of the payment or activation methods before.

There are three ways to Clear GOTv Error code manually

  1. Text message activation process: Send ‘reset Your GOTV account number to this number, 4688 and that is all
  2. Online activation
    • Visit Eazy GOTV via your internet-enabled mobile or computer device
    • Log into your GOTV account with your account number and surname
    • Click on the dialogue box “Clear your error
    • Clear the E16 error
    • Click on “Reset device now” tab’ and this will reset GOTV decoder.
  3. Phone activation
    • Dial *423# on any network.
    • A prompt request will come up. It reads “Assistance from Customer Care”.
    • You can then speak with the customer service representative.
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The activation should occur after any of the above processes. If your subscription does not get activated, you can visit GOTV’s official Twitter or Facebook page and ask them to reset the decoder for you. Your GOTV account number must be made available when making this request.

If none of the above methods work, you can call GOTv customer care numbers to get the decoder activated.

The customer care number is 08039044688.

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